Welcome to Bhide Laboratory Services. By accessing or using our website, mobile application, diagnostic services, home collection services, WhatsApp communication channels, or any associated digital platforms, you agree to comply with and be bound by the following Terms & Conditions.

Please read these terms carefully before using our services.

1. Acceptance of Terms

By using this website or availing any services from Bhide Laboratory Services (“the Laboratory”, “we”, “our”, or “us”), you acknowledge that you have read, understood, and agreed to these Terms & Conditions and our Privacy Policy.

If you do not agree with any part of these terms, please refrain from using our services.

2. Services Offered

Bhide Laboratory Services provides:

• Diagnostic and pathology testing services
• Home sample collection services
• Online appointment booking
• Digital report access
• Health packages and preventive screenings
• Customer support through phone, WhatsApp, and digital platforms

All services are subject to availability and operational feasibility.

3. Appointments & Bookings

• Appointments booked online, via phone, WhatsApp, or through third-party channels are subject to confirmation.
• Home collection timings may vary depending on location, availability, traffic, and operational conditions.
• Users are responsible for providing accurate patient details during booking.
• Incorrect information may result in delays or cancellation of services.

4. Test Preparation & Patient Responsibility

Certain diagnostic tests may require fasting, medication restrictions, or special preparation.

Patients are responsible for:

• Following pre-test instructions provided by the laboratory or doctor
• Sharing accurate medical history where required
• Informing the laboratory about medications or existing conditions

Failure to follow preparation guidelines may impact report accuracy.

5. Diagnostic Reports

• Reports are generated based on samples collected and testing methodologies followed by the laboratory.
• Turnaround times are estimated and may vary due to technical or operational reasons.
• Diagnostic reports should not be interpreted without consultation from a qualified medical practitioner.
• The laboratory shall not be held liable for decisions made solely based on reports without medical consultation.

6. Payments & Refunds

Payments

Payments for tests and services may be made through:

• Online payment gateways
• UPI
• Debit/Credit Cards
• Net Banking
• Cash (where applicable)

Refund Policy

• Payments once processed may not be refundable after sample collection or test initiation.
• Refund requests due to duplicate payments or technical issues will be reviewed on a case-by-case basis.
• Approved refunds may take several business days depending on the payment provider.

7. Home Collection Services

For home sample collection:

• Patients must ensure proper accessibility to the collection location.
• The laboratory reserves the right to reschedule or cancel visits in cases of unsafe conditions, emergencies, or unforeseen operational challenges.
• Certain tests may not be eligible for home collection.

8. Use of Website & Digital Platforms

Users agree not to:

• Misuse the website or digital systems
• Attempt unauthorized access to systems or data
• Share false, misleading, or fraudulent information
• Use the platform for unlawful purposes

The laboratory reserves the right to restrict or terminate access for misuse.

9. Intellectual Property

All content on this website including:

• Logos
• Graphics
• Reports
• Website content
• Design elements
• Software and digital assets

are the intellectual property of Bhide Laboratory Services unless otherwise stated and may not be copied, reproduced, or distributed without prior written permission.

10. Limitation of Liability

While we strive to maintain accurate and timely services, Bhide Laboratory Services shall not be liable for:

• Delays due to technical, logistical, or operational reasons
• Interruptions in website or app availability
• Indirect or consequential damages arising from use of services
• Decisions made without professional medical consultation

Users access and use services at their own discretion and responsibility.

11. Third-Party Links & Services

Our website or digital platforms may contain links to third-party services or applications. We are not responsible for the content, policies, or practices of external platforms.

12. Privacy & Data Protection

Use of our services is also governed by our Privacy Policy, which outlines how patient and user information is collected, used, and protected.

13. Changes to Terms

Bhide Laboratory Services reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of services after updates constitutes acceptance of revised terms.

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from use of services shall be subject to the jurisdiction of courts located in Mumbai.

15. Contact Information

For questions or concerns regarding these Terms & Conditions, please contact:

Bhide Laboratory Services
281 J.S.S. Road, Mumbai – 400004
Phone: +91 22 6138 1600

16. Consent

By accessing our website, booking tests, or using our services, you acknowledge and agree to these Terms & Conditions.