Welcome to Bhide Laboratory Services. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal and medical information when you use our website, mobile application, laboratory services, home collection services, WhatsApp communication channels, or interact with us digitally.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Mobile number
• Email address
• Gender and age
• Address for home collection services
• Date of birth

Medical Information

• Test prescriptions
• Diagnostic reports
• Medical history shared with us
• Sample collection details
• Doctor/referral details

Technical Information

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics data

Payment Information

Payments made through online gateways, UPI, cards, or banking channels may require collection of transaction details. However, we do not store complete debit/credit card information on our servers.

2. How We Use Your Information

Your information may be used for:

• Booking appointments and diagnostic tests
• Sample collection and report generation
• Sending reports and notifications
• Customer support and service communication
• Improving our services and website functionality
• Compliance with medical and legal obligations
• Internal analytics and operational management

3. Medical Confidentiality

We understand the sensitive nature of medical information. Diagnostic reports and patient records are treated as confidential and are only shared:

• With the patient
• With authorized family members or representatives approved by the patient
• With referring doctors or healthcare professionals where applicable
• When required by law or regulatory authorities

Reports are not disclosed to unauthorized persons.

4. Data Security

We implement reasonable administrative, technical, and security measures to safeguard your information against:

• Unauthorized access
• Data misuse
• Loss or destruction
• Alteration or disclosure

While we strive to protect your information, no digital platform or internet transmission can guarantee complete security.

5. Cookies & Analytics

Our website may use cookies and analytics tools to enhance user experience and improve website performance. Cookies help us understand visitor behavior and optimize services.

You may choose to disable cookies through your browser settings.

6. Third-Party Services

We may use trusted third-party services for:

• Payment processing
• SMS or WhatsApp communication
• Appointment management
• Cloud hosting
• Analytics tools

These providers are expected to maintain confidentiality and security standards.

7. Mobile Application Privacy

Our mobile application may allow users to:

• Download reports
• Request home visits
• Contact the laboratory
• Receive updates and notifications

The app may process limited information necessary to provide these services.

8. Retention of Records

Patient records and reports may be retained for durations required under applicable medical, legal, and regulatory guidelines.

9. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Update contact details
• Raise concerns regarding data handling

For such requests, you may contact us using the details below.

10. External Links

Our website may contain links to third-party websites or applications. We are not responsible for the privacy practices or content of external websites.

11. Children’s Privacy

Our services are not directed specifically toward children without parental or guardian involvement. Information relating to minors may only be provided by parents, guardians, or authorized healthcare professionals.

12. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Changes will be reflected on this page with an updated revision date.

13. Contact Us

For questions regarding this Privacy Policy or your personal data, please contact:

Bhide Laboratory Services
281 J.S.S. Road, Mumbai – 400004
Phone: +91 22 6138 1600

14. Consent

By using our website, mobile application, or laboratory services, you consent to the collection and use of information in accordance with this Privacy Policy.